Refund policy

Thank you for shopping with FitTrends. We want you to be satisfied with your activewear purchase. If for any reason you are not happy with your order, we offer a simple refund and exchange process. Please review the policy below.

1. Eligibility for Returns, Refunds and Exchanges

Return or exchange requests must be made within 14 days of receiving your order.

We offer refunds or exchanges on eligible items, including sale items, provided they meet the return conditions below.

To be eligible for a return or exchange:

• Items must be unused, unworn, and in original condition
• All tags, labels, and packaging must be included
• Items must not show signs of wear, washing, or damage

The following items are not eligible for returns or refunds:

• Items marked Final Sale
• Intimate apparel for hygiene reasons

Please check product descriptions for any item-specific restrictions.

2. Return Process

To request a refund or exchange, please contact our customer support team at:

📧 info@fittrends.com.au

Include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the return

If your return or exchange is approved, we will provide return instructions.

Please note:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Items should be securely packaged to prevent damage during transit

3. Refund Processing

Once we receive your returned item, it will be inspected to confirm it meets the return conditions.

If approved:

• Refunds will be processed within 7 business days
• Refunds will be issued to the original payment method

Please note:

• Original shipping costs are non-refundable
• Refunds apply only to eligible items that meet the return conditions

4. Exchanges and Store Credit

We offer exchanges within 14 days if you require a different size or style, subject to stock availability.

If the requested item is unavailable, we may issue store credit equal to the value of the returned item(s). Store credit can be used for future purchases on our website.

5. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 7 days of delivery at:

📧 info@fittrends.com.au

Please include:

• Your order number
• A description of the issue
• Photos of the item, if possible

Depending on the situation, we will arrange a replacement, repair, or refund.

6. Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law. If a product is faulty, not as described, or does not perform as expected, you may be entitled to a repair, replacement, or refund.

7. Changes to This Policy

FitTrends may update this Refund Policy from time to time. Any changes will be reflected on this page.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

📧 info@fittrends.com.au