Welcome to the FitTrends Apparel FAQ page. Here, you'll find answers to common questions about our activewear, including shipping, returns, and more. If you have any other inquiries, feel free to contact us!
Q: How do I place an order?
A: Browse our website and select the gym clothing items you want. Choose the size, color, and quantity, then click "Add to Cart." Review your cart and proceed to checkout. Provide your shipping information, select a payment method, and click "Place Order" to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for secure online payments.
Q: How long does shipping take?
A: Shipping times depend on your location and the shipping method chosen at checkout. Generally:
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Domestic orders: 3–7 business days
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International orders: may take longer
Please see our Shipping page for full details.
Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount. See our Shipping page for specific details.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier’s site.
Q: What is your return policy?
A: We offer a hassle-free free return policy. You can return any item within 14 days of delivery for a full refund or exchange, including sale items. Please see our Refund Policy page for detailed instructions.
Q: How do I initiate a return or exchange?
A: Contact our customer support team at info@fittrends.com.au with your order details and reason for the return. We’ll provide instructions and a return shipping label where applicable.
Q: Are there any items that cannot be returned?
A: Items marked Final Sale and intimate apparel for hygiene reasons are not eligible for returns. Check the product description or Refund Policy page for any specific restrictions.
Q: What if I receive a damaged or defective item?
A: Contact our customer support team immediately with photos and a description of the issue. We will arrange a replacement, repair, or refund as appropriate.
Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, contact our customer support team as soon as possible. We’ll do our best to accommodate your request if the order has not yet shipped.
Q: Need more help?
A: If you have any further questions or need assistance, please contact our customer support team at info@fittrends.com.au. We’re here to help!
